After sales are an important part of the company's revenue stream. When a company sells products with a long lifespan, it is important to monitor the life cycle of the products. This improves customer service and facilitates aftersales.
The Odoo-based Futural ERP system offers easy-to-use tools for all after sales needs. The same tools can also be used to maintain the company's own equipment base, e.g. production machines of own manufacturing operations or vehicles of transport operations.
Sales and customer data
Milloin tuote on myyty ja kenelle.
Millä ehdoilla?
Mitä muita laitteita asiakkaalla on?
Product data
What information do we have on the product: model, serial number, BOM, features, additional products, etc.
Warranty
Seuranta takuuajoista ja -ehdoista, jotta tiedetään, milloin takuu päättyy ja milloin asiakas voi odottaa korvauksia tai veloituksettomia takuukorjauksia .
Helpdesk
A support service (online, portal, email) where the customer requests and error notices can be handled.
Service history and spare parts
Service agreements, service and repair follow up (when the equipment has been serviced, which parts have been changed, what work has been done, etc.)
Regular service and maintenance
Scehduling services, reminders of service operations, etc.
Reclamation management
Korjaukset, palautukset, romutukset, hyvitykset ja reklamaatioiden seuranta.
Agreements nad invoicing
Automated invoicing for regular support changes.
Are your company's after sales processes working optimally? If you are interested in improvements, contact us. Let's think together about what kind of a combination of functionalities gives your organization the best work tools!